Low Enrollment & Emergency Cancellations

Health Heroes Academy reserves the right to cancel a class at any time due to low enrollment or unforeseen events such as severe weather, instructor illness/injury, or family emergencies. In such cases, we will make every reasonable attempt to contact all registered participants. Students affected by a cancellation will receive priority enrollment in the next available class and may choose to either reschedule or receive a full refund.

Cancellations (Student-Initiated)

When you register and pay for a public training class, your seat is reserved. This guarantees your place in the class and certification upon successful completion in accordance with our e-Card policy.

• 72+ hours before class: Refunds are available, less a $5 administrative fee.

• Within 72 hours of class or for missed classes: No refunds are issued. You may reschedule for a future class by paying a $20 rescheduling fee.

• Online courses, keycodes, and URLs: Non-refundable, non-returnable, and non-transferable.

To cancel, email your request and explanation to healthheroesmke@gmail.com.

If Health Heroes Academy cancels a class and rescheduling cannot be arranged, a full refund will be issued. If a student is terminated from the program due to violations of the student code of conduct, attendance, or academic policy, no refunds will be provided.

No-Show Policy

Students who fail to attend their scheduled class and do not reschedule in advance will be considered a no-show and forfeit their registration fee. No-shows may re-enroll by paying the $20 rescheduling fee. Exceptions may be considered for documented emergencies.

Rescheduling

If you cannot attend a scheduled class, you may request rescheduling by emailing healthheroesmke@gmail.com.

• Requests made 72+ hours in advance: No fee.

• Requests made within 72 hours or after a missed class: $20 rescheduling fee applies.

A rescheduling form (provided by the Academy) must be completed with payment.

Attendance (General Training Classes)

• Arrive at least 5 minutes before class start time in person or online.

• Students must be present for the entire class to receive certification.

• Traditional classes: Students arriving more than 10 minutes late may be denied entry.

• Skills check sessions: Students arriving more than 5 minutes late will be denied entry and required to reschedule (rescheduling fee applies).

• Non-registered guests (friends, family, children, co-workers, etc.) may not attend.

Retake Policy

Students who do not pass the course may retake it, subject to the same attendance and rescheduling policies. A $20 rescheduling fee applies.

Transfer of Registration

A registered student may transfer their seat to another person at no cost, provided notice is given before the class begins. Online courses, keycodes, and URLs remain non-refundable, non-returnable, and non-transferable.

ADA Compliance

Health Heroes Academy does not discriminate against individuals with disabilities in training programs, in compliance with the Americans with Disabilities Act (ADA).

• Reasonable accommodations will be made upon request.

• Certification will only be awarded when all skill and knowledge testing requirements are met.

• Resources will be used to support participants with special needs whenever possible

Start your journey at Health Heroes Academy—where classroom learning meets real-world experience, and students become healthcare heroes.